We’ve made it easy to find the tools and information you need. 2020 Insure & Go Insurance Services Limited. Yes, you can extend the cover on your travel insurance policy whilst you’re away. Alternatively, find the answer you’re looking for by choosing one of the categories below: If your travel company goes into administration, please contact The Civil Aviation Authority, who should be able to help you under their ATOL scheme. Not replying to contacts for months. We can cover your golf clubs up to the valuables limit as defined on your policy. Policies can be extended only once and only up to the maximum trip duration (see table below) and you will need to pay an additional premium for the extended cover. Coronavirus statement and FAQs – Click here to find out what cover is available on our policies and how this might affect you. Please be aware that we will not cover any claim arising from you not getting the necessary vaccinations. We can only change the name of a traveller, if their new name is reflected on their passport and we are unable to replace travellers with another person. Winter sports cover is available on all of these policies. Occasionally your insurer may wish to cancel your policy. ***** 205). However, this can be referred to our Underwriting Team and assessed on a case by case basis. They are available 24 hours a day, 7 days a week. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. We can cover you to travel to multiple destinations as part of one trip. We will be able to amend the details on your policy at no extra charge and also resend the amended documents to you by post or by email. If you will be doing an activity that the terms and conditions state there is no Personal Accident or Personal Liability cover for, it is just these two sections of your travel insurance that will be excluded. The law allows 15 days as free-look period from the date of receipt of the policy document to the policyholder. Unfortunately, we can only cover ski and ski training on a non-professional basis. You can cancel your policy at any time by contacting us in advance of the date you wish to cancel. Inspiring Vacations would not refund our money and only give credits for future travel.Insure and Go with our gold policy would not give us any money back as they said we cancelled the trip ,which is not true.We sent all the relevant documents to insure and go and no luck.After a couple of months and no response we … I was advised that someone would ring or email, nobody has got back to us. As you are entitled to a 14 day cooling-off period, we will be able to cancel your existing policy, issue you with a full refund and offer you a policy that is more suitable. Please note that for these activities an increased medical excess of £250 applies and that cover under the Personal accident and Personal liability sections does not apply. However, this can be referred to our Underwriting Team and assessed on a case by case basis. Jet2 said claim on your insurance from INSURE AND GO. Gestational diabetes (diabetes arising as a result of pregnancy), Gestational hypertension (high blood pressure arising as a result of pregnancy), Pre-eclampsia (where you develop high blood pressure, carry abnormal fluid and have protein in your urine during the second half of pregnancy), Ectopic pregnancy (a pregnancy that develops outside of the uterus), Molar pregnancy or hydatidiform mole (a pregnancy in which a tumour develops from the placental tissue), Post-partum haemorrhage (excessive bleeding following childbirth), Retained placenta membrane (part or all of the placenta is left behind in the uterus after delivery), Placental abruption (part or all of the placenta separates from the wall of the uterus), Hyperemesis gravidarum (excessive vomiting as a result of pregnancy), Placenta praevia (when the placenta is in the lower part of the uterus and covers part or all of the cervix). You are able to cancel the policy and receive a full refund as long as you have not travelled, no claim has been made or is intended to be made, and no incident likely to give rise to a claim has occurred. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Making a claim with InsureandGo is easy. If you are aged 66 or over when you purchase the insurance, we can cover you for up to 31 days per trip (on a single trip and annual multi-trip policy). We use cookies to improve your experience of our website. Someone with osteoporosis who then suffers with a broken or fractured bone. Do you agree with InsureandGo UK’s 4-star rating? Please note: You will not be covered for holiday cancellation until your policy start date.Choose today’s date if you want cover as soon as possible. *** Caribbean – Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, Cayman Islands, Cuba, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Puerto Rico, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (British) and Virgin Islands (US). Don’t forget however that there is a maximum per trip duration, the length of which depends on the level of cover you have chosen: Budget annual multi-trips 31 days per trip, Silver annual multi-trips 45 days per trip (31 days if aged 66 or over), Gold and Black annual multi-trips 90 days per trip (31 days if aged 66 or over). To check the policy exclusions, take a look at the policy wording booklet that is relevant to the policy that you have/are interested in purchasing. If you are looking for cover for the whole season, you can be covered with our Backpackers or single trip policies. Ski racing or training (non-professional)*, Ski racing or training (non-professional), Our statement about gender pay gap equality, If you are a resident of England, Scotland, Wales, Northern Ireland or the Isle of Man and you will be travelling to the Channel Islands, you will need to purchase a European policy to be covered, If you are a resident of the Channel Islands and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need to purchase a policy which covers Area 1 (see the question below). Foetal Growth Retardation due to Placental Insufficiency, Glacier walking or trekking (under 2000m), Glacier walking or trekking (over 2000m but under 6000m)*, Ice climbing under 100m (fully supervised)*, Off piste skiing/snowboarding (except in areas considered to be unsafe by resort management), Glacier walking or trekking (over 2000m but under 6000m), Ice climbing under 100m (fully supervised). The process of canceling your current policy is fairly straightforward. If you contact us within this cooling-off period, you are entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy. When travelling to a country in the European Union (EU) you should receive inpatient treatment in a public hospital. Please be aware that we are unable to cover any trips to destinations which the Foreign, Commonwealth and Development Office (FCDO) advise against travel to. Insure and go told us we would not be covered so we cancelled our holiday. If you don’t, you could be on the hook for unpaid premiums and may wind up having to pay more for insurance later. InsureandGo (officially known as Insure & Go Insurance Services Limited) is a British travel insurance company which is owned by MAPFRE ASISTENCIA.. As well as the United Kingdom, InsureandGo also has operations in the Republic of Ireland and Australia.. I helped my son make a claim as he had to cancel a holiday (flight and air bnb accommodation) due to having to have an operation. No. I have been an customer for many years and how they treat customers is terrible. Your travel insurance will cover you for other medical costs which are not covered under the EHIC arrangement or alternative reciprocal health agreement, subject to the terms and conditions of your policy. If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please contact us. To cancel your travel insurance and claim your refund, you will need to contact us in writing or by email. The FCDO will issue you with replacement travel documents so you can travel back to the UK. However, we do always aim for your policy pack to be with you sooner. In particular, we provide cover under section B – Medical and other expenses for injuries to the body or illness that was not expected. For example, if you will be travelling to India, stopping off for a week in Bulgaria, you will need to choose the Worldwide (except the USA, Canada, Mexico and the Caribbean) as this area includes both of those countries. Alternatively, you can download a claims form from Travel Claims Services – the claims handling company that we have chosen to deal with claims for us – to fill in and return by email, along with any documentation, to enquiries@travelclaimsservices.com. The policyholder is allowed to cancel the policy during this period and get a refund Types of policies Free-look period is available only for life insurance policies. We do not consider pregnancy or childbirth to be an illness or injury. There are some exclusions that apply to the cover. Payments by credit or debit card are instant but may take time to show on your statement. To arrange this, please contact us. If you die, we will pay the amount shown in the table of benefits on page 4 (this is limited for children aged under 18). Check the expiry and/or valid from date has been entered correctly. If you have an accident and injure yourself, you will still be covered for medical expenses, but you will not be able to claim under the separate Personal Accident or Personal Liability sections. © 2019 Mapfre Insurance Services Australia Pty Ltd. You might also find the answer in our policy wording booklets, which you can find here. Please note that Algeria, Israel, Jordan, Lebanon and Libya are not included in our European policies and can be covered on our Worldwide (except the USA, Canada, Mexico and the Caribbean) and Worldwide areas. A trip is considered to be from the date that you leave your home country until the date that you return to your home country (or your final destination if it is a one-way trip). You will not be covered if you take part in the following winter sports activities: Ski flying, ski jumping or ski mountaineering. If you’re paying with an American Express card, the CVC code is the 4 digit number on the front of the card. Otherwise, simply buy quick and securely online. If you need to extend your policy, please contact us. While some of the more technologically-inclined insurance carriers out there may allow you to cancel your car insurance online, oftentimes a simple phone call is most efficient. I am currently on a Classic car insurance plan (Policy No. InsureandGo offer a range of policy types, so we’re sure to have one that fits your holiday plans. These policies cover one trip abroad, on the dates you choose, and cover ends when you get back home. Notify your insurer of your intentions to cancel your policy once your new insurance provider has your new policy ready. If you’re only going away once this year, a single trip policy might be right for you. Please note: – Winter sports cover only applies if you have chosen and paid the appropriate extra premium for the winter sports option or you have purchased an annual multi–trip policy. InsureandGo offers unlimited cancellation cover under our gold policy, and up to $15,000 in cancellation under our silver policy. Someone with breathing difficulties who then suffers a chest infection of any kind; Someone with high blood pressure or diabetes who then has a heart attack, stroke or mini-stroke; Someone who has or has had cancer who suffers with a secondary cancer; or. aged 18 or over). If you do not have these documents, you can download them by logging in to your policy here. If you need to amend the address or contact details on your travel insurance policy, please contact our customer services team here. We will pay for the following: Means total and irrecoverable loss of sight which shall be considered as having occurred: If you have further questions about Personal Accident cover, please contact us. Please note: if you are aged over 65, we can only insure you for a maximum of 31 days on both single trips and annual multi-trips. To cancel by e-mail, send your request to [email protected]e. To cancel by post, send a letter to: Customer Service Department. Your premium and excess levels may change depending on the value of your new device. Additionally, to check to see if you need to take any extra health precautions visit www.nhs.uk/travelhealth. No updating the customer. Please note that due to the Coronavirus pandemic, we are currently unable to access any post sent to us. * The product information contained on this website is a brief summary only. I feel that this is a mistake on Insure and Go's part and that it will incur a costly extra.What doesn't in this day and age? Please be aware that the posted documents can take 5 to 10 working days to arrive. At InsureandGo, we take data protection very seriously. and enter your quote number, name and DOB to access your documents. If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. All EHIC cards issued before the end of 2020 will be valid until their expiry date (on the front of your card), entitling you to reduced cost or free state healthcare within the EU countries that you visit. If you are still having problems processing your payment, please contact us. We accept the following credit and debit cards: If you would like to pay by cheque, you will need to phone us to complete a quote. Irrecoverable loss of sight (see definition below) in one or both eyes for a period of at least 12 months. | 21,504 people have already reviewed [DISPLAY NAME]. Some of the more extreme activities, like sky diving, aren’t covered automatically. Children under the age of 18 can be covered on their own travel insurance policy but they must be travelling with, or be dropped off and picked up by, an adult (i.e. On 26 Feb we took out Policy no MS/IG/304130/24880287 for a trip to W.A., then they extended the border closure dates, so we had to cancel everything. The rest of your travel insurance cover will not be affected by this exclusion. Please contact us if you to wish to amend a traveller’s name. To cancel the insurance please contact us or email [email protected] Instead, you must cancel your policy. Please contact MAPFRE Assistance as soon as possible on +44 (0)207 748 0060. You can purchase a travel insurance policy online in just a few minutes. Please note that we are currently unable to process any claims forms or documents received through the post. If at the time you purchase your travel insurance, you know that you will be 33 to 40 weeks pregnant during your trip, you will be unable to claim cancellation for your trip. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. I wish I had read reviews before taking it out. original receipts). Normally, we say to allow between 5 to 7 days between you buying your policy and your documents being received in the post. If you are having trouble paying for your travel insurance online, make sure you check all of your personal and payment details. All of our travel insurance policies include cover for cancellation of your trip, but there may be some exclusions. Please note that we only offer limited cover for claims relating to COVID-19, SARS-COV-2, or any mutation of these. ** Europe – Albania, Andorra, Austria, The Azores, The Balearic Islands, Belarus, Belgium, Bosnia, Bulgaria, The Canary Islands, The Channel Islands, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Kosovo, Lapland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia, San Marino, Sardinia, Serbia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Syria, Tunisia, Turkey, Ukraine and the Vatican City. You can use a LIC policy cancellation letter format which is not only the most effective way but doesn’t require you talking to the … If you still have a question that you would like an answer for, please contact us. If you need any help and support, read our guides and please contact us for more information. . You should report any loss or thefts of passports to the local police in the country you are in as soon as possible. For more information see our policy wording booklets or contact us. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. We will write to you 21 days before your annual multi-trip policy expires to remind you that your policy is coming up for renewal. The emailed documents can take up to 5 minutes to arrive in your inbox. All you need to do is write a cancellation insurance letter in order to communicate your intentions in a formal way. It is advisable that you take your travel insurance certificate and the relevant policy wording booklet away with you. You can download a copy of the policy wording booklets. Alternatively, you can purchase a single trip policy. How to cancel car insurance. If you have any questions about your renewal, please contact us to speak to a member of our sales team. In 2018, InsureandGo reported providing 3.1 million travel insurance … Premature birth more than 8 weeks (or 16 weeks if you know you are having more than one baby) before the expected delivery date. In the event that you make a claim for any medical costs, our claims team will ask you for confirmation from your doctor that you were fit to travel. Love holidays refunded our money except for the flight. Please note that we would need confirmation of the name change (for example, a marriage or Deed Poll certificate). Any medical condition for which in the past 12 months, you or any person insured on the policy has been referred to or seen by a hospital doctor or surgeon other than an A&E Doctor, or needed in-patient treatment in hospital. Please note: If you have a single trip policy that ends within 31 days of the date you purchased your policy, the cooling-off period does not apply and we will not be able to offer you a refund. You can check this online at www.gov.uk/knowbeforeyougo. When you submit your personal and payment details to InsureandGo online, they are encrypted to ensure that no-one else can read them. If you are purchasing single trip or Backpacker travel insurance, you will need to start your policy on the day that you leave to go on your trip. To cancel by email, send your request to [email protected] To cancel by post, send a letter to: Insure & … If you have any further questions, please contact us. If you need to amend the name of one of the travellers before you go, you can do so. Insure&Go Ireland Ltd. Ireland Assist House. However, we reserve the right to apply an additional 10% deduction to any item claimed with a value over £100, following our standard deductions for age, wear and tear and loss of value, where you cannot prove you own it or provide proof of purchase (e.g. The Government plans to introduce a new UK Global Health Insurance Card (GHIC) and we await further information on when this will be implemented. In accordance with the Foreign, Commonwealth and Development Office (FCDO) travel advice online at www.gov.uk/knowbeforeyougo you should check what vaccinations you need at least six weeks before you go. We can cover trips within the UK as long as there is a minimum of 25 miles radius between your home and your pre-arranged and booked accommodation. We can help you by offering you a range of different travel insurance choices to help you decide what might be appropriate for you. Check out what 21,504 people have written so far, and share your own experience. We are unable to provide cover for events that arise that were known about at the time you booked your holiday or purchased your travel insurance. To read the terms and conditions that apply to cancellation cover, please read the relevant policy wording booklet. Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)! The countries of Egypt, the Canary Islands, Morocco and Tunisia can be covered with our European travel insurance policies. You can get details of your local FCDO office wherever you are by calling. While the process of cancelling insurance coverage varies by company, most require you to … The quickest way is to register your claim online – just login to your policy using your policy number, surname and date of birth, then select which section of cover you need to claim under. Cancellation by the Insurance Company: Generally, the insurance company has no right to cancel an insurance policy unless the policy itself explicitly reserves and ensures their right to do so. Check the list of activities here, for which, if you require cover you would need to pay an additional premium via either adding our online Hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for any of the listed activities throughout the term of your policy) or by contacting us.0330 400 1383. To cancel by email, send your request to cancellations@insureandgo.com. You can pay for your travel insurance using a credit or debit card, or by cheque. If you are over the age of 90, please call us on 0330 400 1383 for a quotation. Plastic can take between 400 and 1,000 years to degrade, which is way longer than you could ever need that little card for! To do so, you can use our quick and easy online medical screening system. For health insurance policies, the term … In most cases your insurer will wait until the policy needs to be renewed then refuse to renew the policy. Your permanent total disability caused by an accident during your trip that: The permanent loss of use of one or more of your limbs, at or above the wrist or ankle. Under the Personal Accident section of your insurance, we will pay you or your executors or administrators up to the maximum limit as defined by your policy, if you are involved in an accident during your trip which causes you an injury, and this accident is the only thing that results in you becoming disabled within 12 months of the date of the accident. Click here and enter your quote number, name and DOB to access your documents. If you cancel your policy within the initial 14-day cooling-off period, you will receive a full refund of all premiums paid provided that you have … If you cancel car insurance during the 14-day cooling off period and before your policy has come into force, you will get a refund of any premium paid. It was very easy to claim and upload all our expenses, customer services were always quick to respond to emails and we were paid within about 6 weeks of submitting our claim. Insure & Go Insurance Services Ltd Maitland House Warrior Square Southend-on-Sea SS1 2JY. Please be aware that for the purposes of our policies, we define the UK as being England, Scotland, Wales, Northern Ireland and the Isle of Man only. Most car insurance policies state that you can cancel your policy at any time. Thus, it is not uncommon for a provision to be included in the policy that allows the insurance company to cancel a policy … The lady(who was not the lady who took my original policy quotation) This lady said that 'they will have to listen to the phone call again' I assume this means … Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have … We’ve made a page specifically for all of your Brexit questions. You can cancel your policy at any time. No matter the reason, you can’t just hope your old policy fades into the sunset. I have been trying to cancel my insurance for the last 8 days now.A week ago I recieved an email saying my request has been forwarded to the Cancellations department on Jan An insurance policy which includes cancellation cover will mean you are reimbursed for the cost of flights, accommodation, visas and paid for excursions or activities, in the event that you need to cancel your travel plans due … The excess is the amount that you would need to pay towards a claim. This includes extra cover for your golf equipment, cover for hiring golf equipment if yours is delayed, lost or damaged and also cover for green fees. Scuba diving is covered free on all our travel insurance policies for up to 14 days, provided you are qualified and that you will be diving no deeper than 30 metres. Check the list of activities here to see what’s covered. Unfortunately, we may not be able to cover you if you have already left the UK. We also provide additional golf cover on our single trip and annual multi-trip policies. Had a annual policy with Insure and Go and claiming has been an utter disgrace. I'll tell Insure and Go that Mary from Yahoo asked me to help her. Our policies provide up to £250 for emergency dental treatment to enable you to immediately relieve pain. We cover all of the following activities in our winter sports travel insurance: Please note: Activities in the above list marked with * carry an increased medical excess of £250 and cover under the Personal accident and Personal liability sections does not apply. For example: InsureandGo travel insurance policies are broken down into the following geographical areas: If you are unsure which area your trip falls into, please contact our customer services team. All rights reserved. We’ve also made a page specifically for all of your Coronavirus questions. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Now 17th December INSURE AND GO refusing to pay out telling us we should have paid jet2 £35 admin and what ever the amount for a new … You need to ensure that the policy covers you for all the regions that you plan to travel to and certain terms and conditions will apply. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. Your refund, you can pay for your travel insurance cover will not be affected by insure and go cancel policy exclusion Complications! Finland and Sweden and is included under our European travel insurance policies Insure and Go Mary... Could ever need that little card for can find here documents being received in the following sports... Whilst you ’ re looking for cover for cancellation on these policies starts from the date your... 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